Last updated: 04/11/2025

This Privacy Policy describes how we, LUCKY TRADEX SRL, collect, use, and protect your personal data when you use the website https://canna-om.com.

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1.Who we are

We are LUCKY TRADEX SRL, the company that operates the website https://canna-om.com and is responsible for processing your personal data.

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2. What data we collect

• Name, address, email, phone number
• IP address, cookies, browser type
• Order details, purchase history
• Payment information (processed via payment gateway)

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3. How we use this data

• To process and deliver orders
• For analytics and website improvement
• To send informational emails (only with consent)
• To fulfill legal obligations

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4. Legal grounds for processing

• Contract performance (order processing)
• Your consent
• Legitimate interests (analytics, security)
• Compliance with legal obligations

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5. Your rights

Under GDPR, you have the right to:

• Know what data we store
• Obtain a copy or request deletion
• Withdraw consent
• File a complaint with the supervisory authority

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6. Cookies

We use cookies to enhance your user experience. You can adjust your settings in your browser.

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7. Third Parties

We share data only with trusted partners:

• Payment providers (Stripe, Crypto, PayPal)
• Courier services
• Technical providers (hosting, email)

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8. Security

We use SSL, two-factor authentication, and backups to keep your data secure.

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9. Data Retention Period

Data is retained no longer than necessary for the purposes for which it was collected. Orders are kept for a minimum of 5 years (for tax accounting purposes).

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10. Contact Information

📧 Email: info@canna-om.com

📍 Address: SOSEAUA HUSI-STANILESTI, NR.50, HUSI, JUDETUL VASLUI, CP 735100, Румунія