Last updated: 04/11/2025

These Terms and Conditions (“Terms”) govern your use of the website https://canna-om.com (“Site”), which is owned and operated by the company:

Rata Trade OOD

Address: 8 Borisova Str., Floor 2, Ruse, Bulgaria

Company ID (EIK): 206873935

Email: info@canna-om.com

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1. General provisions

1.1. This website is a platform for the online sale of cannabidiol (CBD)-based products.

1.2. You must be of legal age (18+) and legally capable to place orders.

1.3. By using the website, you agree to all the terms stated herein.

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2. Jurisdiction

We operate in accordance with the laws of the European Union. You are responsible for ensuring that the products comply with the laws of the country to which they are delivered.

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3. Products

3.1. All products on the site are intended solely for cosmetic or supplementary purposes and are not medicinal products.

3.2. CBD products have no psychoactive effects, as they contain THC within the limits permitted by EU law (<0.2%).

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4. Payment

4.1. Payment is made through the payment gateways available on the website.

4.2. All transactions are secured in accordance with PCI DSS standards.

4.3. We do not store payment details on our servers.

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5. Delivery

5.1. We deliver products to countries in Europe, the Middle East, America, and others.

5.2. The customer is responsible for verifying the legality of importing CBD products into their country.

5.3. Shipments are usually made within 1–3 business days.

5.4. We are not responsible for delays or confiscations by customs.

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6. Returns and Refunds

6.1. You have the right to return products within 14 days of receipt, in accordance with Directive 2011/83/EU.

6.2. The product must not be opened, used, or damaged.

6.3. Return shipping costs are paid by the buyer.

6.4. Refunds are made within 14 days after receiving the returned product.

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7. Limitation of Liability

7.1. The company is not liable for:

• misuse of the products
• delays caused by delivery services or third parties
• legal restrictions in the buyer’s country

7.2. The maximum liability is limited to the order amount.

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8. Intellectual Property

All website materials (design, text, logo, images) are the property of the company and protected by copyright.

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9. Changes to the Terms

We may change these Terms without prior notice. The current version is always available on the website.

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10. Contact Information

Rata Trade OOD

📍 Address: 8 Borisova Str., Floor 2, Ruse, Bulgaria

📧 Email: info@canna-om.com