Privacy Policy
Last updated: 04/11/2025
This Privacy Policy describes how we, Rata Trade OOD, collect, use, and protect your personal data when you use the website https://canna-om.com.
1.Who we are
We are Rata Trade OOD, the company that operates the website https://canna-om.com and is responsible for processing your personal data.
2. What data we collect
- Name, address, email, phone number
- IP address, cookies, browser type
- Order details, purchase history
- Payment information (processed via payment gateway)
3. How we use this data
- To process and deliver orders
- For analytics and website improvement
- To send informational emails (only with consent)
- To fulfill legal obligations
4. Legal grounds for processing
- Contract performance (order processing)
- Your consent
- Legitimate interests (analytics, security)
- Compliance with legal obligations
5. Your rights
Under GDPR, you have the right to:
- Know what data we store
- Obtain a copy or request deletion
- Withdraw consent
- File a complaint with the supervisory authority
6. Cookies
We use cookies to enhance your user experience. You can adjust your settings in your browser.
7. Third Parties
We share data only with trusted partners:
- Payment providers (Stripe, Crypto, PayPal)
- Courier services
- Technical providers (hosting, email)
8. Security
We use SSL, two-factor authentication, and backups to keep your data secure.
9. Data Retention Period
Data is retained no longer than necessary for the purposes for which it was collected. Orders are kept for a minimum of 5 years (for tax accounting purposes).
10. Contact Information
📧 Email: info@canna-om.com
📍 Address: 8 Borisova Str., Floor 2, Ruse, Bulgaria